Want Life Changing Concepts And Skill Training to Improve Communication In Your Workplace?

Communicate with CLASS will give that to you, we work from the premise that

• adults must be involved in their learning
  
• learning must be relevant
  
• concepts must be practical
  
• presenters of information must be engaging
  
• you must be able to apply the learning instantly
  

We guarantee results every time!

No Boring Presentations, Promise!

• Interactive, Engaging, Fun - EFFECTIVE
  

• Accomplish More

• Have Happier Employees Along The Way

• Improve Your Organization’s Communication

• We Specialize in Bringing Your Workplace Together and Keeping Them That Way
  

Check out our transformational workshops:

Successful Communication Series:

Working Successfully With Behavioral Styles Is Not Just For The Birds!

12 hours for the complete series - Must start with series 1

People read you constantly and they read into what you say and how you say it – this can be a good thing and it can work against you. In this first in the series workshop you will gain insight into yourself and then others perception of your unique style. You will never look at anyone the same way again. This workshop introduces the DiSC behavioral styles, a 23 page personal assessment and ways to identify others preferred method of communication approaches.  This workshop always brings huge “Ah-ha’s” – always a winner!

Learn what causes someone to say “no” to you and how to reverse it on the spot. Turn differences into understanding; experience effective ways to ask and receive. Participants will easily see the differences and learn what works with someone who thinks totally different from them. Video’s, role-play lots of Q & A make this workshop highly interactive and transforming.

COMMUNICATION

Would you like to learn the secrets to quickly cool an angry person?      
First learn to manage your own anger and defensiveness
Begin a rational conversation without saying a word
Practice a listening skill that will work absolutely everywhere
This empowering workshop will help you disengage from the angry sparks often directed toward you.  You will find a powerful tool to quench “those” confrontations as they flare up. We will learn how to separate the “reaction” from the underlying concern and move toward resolution, sometimes in 30-seconds or less.
Customized interactive workbook $10.
Follow up check-in or coaching available.

Wherever there are people, there will always be gossip; it’s a simple fact of life. Opinions vary, and miscommunications and misunderstandings occur.  Differing communication styles, values, priorities, emotional maturity levels, and differing abilities to manage interpersonal stress are often released through gossip in our workplace. Most of us resist change sometimes, even when we implement it. This workshop’s initial focus is to gain insight and understanding behind the curtain of gossip.  We then walk through processes to formulate agreements with self and others to adapt to the stressful behaviors and manage your own and others unproductive and self-defeating behaviors.  
Customized interactive workbook $10.
Follow up check-in or coaching available.

Stress is now considered a 20th century epidemic, are you part of that epidemic?  Do the standard suggestions for handling stress work for you?  Are you ready to look at proactive ways to manage stress and lead others through their stress management?  It's time to uncover truly practical strategies to improve those unwanted outcomes.  We will explore where the seat of your stress lies and then work up options that might not be as difficult to implement as you thought.  It's proven that true enlightenment is a 1 degree shift in our current thinking patterns. I'll see you in 1 degree.
Outcomes:
Deeper awareness and acknowledgment to your personal reaction to stress
Awareness of self-pulled triggers to stress
A plan to shift those personal reactors and manage stress instead of yield to it
Leadership tips to move others to a higher level of thinking
Changed thinking, changed outcomes
Customized interactive workbook $10.
Follow up check-in or coaching available.

CUSTOMER SERVICE

When was the last time you were told that your organization gave the best service in town?  How about a client swearing their loyalty to you or your organization?  These statements could be a regular occurrence instead of statements that shock you.  GREAT Customer Service comes from the willingness to right the wrongs, go the extra mile, and do what your competition will not.  By applying some very simple, and effective strategies with each client, you can initiate a stampede towards your door – lets get started!
Customized interactive workbook $10.
Follow up check-in or coaching available.

Customer service is easy with great customers, what about the ones who we want to wring their neck instead of customer service them?  We start with the reasons why customer service is so difficult, we dig up the mud and then while it is drying, we chip it off.  Having a frame of reference to understand what is important to the customer is huge, we look at how they focus their conversations, is it on people or getting the job done.  Where is our own focus, are we people pleasers or we do the work to please the people kind of people?  Then we look at the way they talk; direct, bold, blunt or quiet, detailed... I think you get the picture, we have to understand our customer, especially under stress and not let it get to us if we are going to customer service them properly.  We also touch on deeper form of listening that will resolve problems almost instantly.  Very popular workshop.

Customized interactive workbook $10.
Follow up check-in or coaching available.

ASSERTIVENESS

Assertiveness is a highly respected skill, why?  Because it is almost a lost art.    
Do others tend to walk all over you?
Do you have trouble saying no?
Do you at times have difficulty holding back your temper?
Do you have suggestions that no one seems to listen to?
Do you hold back in meetings, even when you have a great solution?
If you answered yes to any of the above, you will find it helpful to learn about assertive communication.

Assertiveness is the ability to express your opinions, feelings, attitudes, and rights, without undue anxiety, in a way that doesn’t infringe on the rights of others.  All of us use assertive behavior at times. When we feel vulnerable or unsure of ourselves we may resort to submissive, manipulative or aggressive behavior.  Being trained in assertive communication enables us to swap old behavior patterns for a more positive approach to others.  This workshop will uncover these necessary skills.  
Customized interactive workbook $10.
Follow up check-in or coaching available.

MANAGEMENT FOCUSED

If you walk down the hall and people stop talking when you walk by, be afraid, be very afraid.  It can either be the beginning of a mutiny or your team is planning a surprise party for your birthday.  Nine times out of ten, it is the former, isn’t it? Gossip, growing complaints, excessive sick leave, absenteeism, and high turnover are often signs that owners, managers, and supervisors don’t always know how to respond to.  Get ready to map a plan you can remember and put into practice without so much as drafting a memo.  No extra funding required; you must be present to win.

Join Pamela as she edu-tains leaders and managers on how to significantly improve moral through communication in a less than happy workforce. Isn’t it time you learned a few key strategies that can improve your organization and your paycheck?

Customized interactive workbook $10.
Follow up check-in or coaching available.

Managers are regularly faced with the necessity of giving their staff minor to major corrective adjustments to their behavior and quality of work. These “conversations” can be extremely draining and may cause more of the conflict than they were intended to prevent.

In this workshop, we’ll practice acceptable ways to
stop beating-around-the-bush and get to the point
help you feel better about giving difficult news
assertively step into the “uncomfortable” zone and say the things that must be said
be heard and quite often thanked!  
We will have opportunity to practice giving the feed-back that must be heard, with safe coaching and sounding boards to help you hone your skill.
Customized interactive workbook $10.
Follow up check-in or coaching available.

Learn to successfully facilitate a team meeting, craft the perfect agenda, know when and where to take items to the parking lot, build ground rules that people will listen to, learn your best facilitation style and work with people who are much different than you.  You will be introduced to exercises and activities that develop leadership and offer team building and cohesion, as well as learn effective brain storming and conflict resolution techniques, a beneficial side-effect.  Lots of practice, lots of fun and significant learning opportunities. 12-hour is basic concept and peripheral role-play; 24-hour allows for actual meeting facilitation applying the concepts we learn.

Customized interactive workbook $10.
Follow up check-in or coaching available.

Curious about Individual and Group Management Coaching / Training Programs? - Click Here 3-month outline, 6-month outline pdf documents outling each program for groups and individuals

PUBLIC SPEAKING

You can be sure of this; your presentations are persuading your audiences of 1 to 1,000, the question is; are you persuading them to want more or less of you?
Confidence, poise, and clarity are big ticket items for you as the presenter.  Motivation, entertainment, learning and relevancy are big ticket items to your audience.  You will learn to put these together under one presentation, even your 15-second elevator speech. This workshop will show you what it takes to rivet your audience to their seats.
Customized interactive workbook $10.
Follow up check-in or coaching available.

For our list of public workshops, teleseminars, Coffee with CLASS and Virtual Coffee with CLASS

Check out our Calendar

Click on Registration to sign up for any of our public events

For our public workshops, in place of full registration we ask for a $15 registration fee for returning students - who offers that?

Ready to bring this training into your company?

Set up an appointment today with Pamela to discuss your corporate training needs

Who We've Already Helped

• Law Enforcement Agencies

• Law Firms
  

• Government Agencies

• Non-Profits

• Small Business

• Project Managers

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